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Norse Tradesman Help Center logo

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File a Claim for Lost, Damaged or Stolen Package

Purchased ShipTection protection and need to file a claim? File HERE

Didn't purchase ShipTection protection and need to talk to support about a lost, damaged or stolen package? Email us at [email protected]

ShipTection Info:

What are the claim filing time frames? 

  • Time to File: Within 90 days from date of shipment 
  • Lost Shipments: Wait 20 days before filing a domestic claim (USA). 30 days for non-US shipment.
  • Damaged Shipments: Can be filed immediately

Will I receive a replacement or reimbursement if my claim is approved? You can select to receive a replacement or be reimbursed for your purchase. 

What documents do I need to submit? Online claim form, proof of value (sales/purchase invoice), recipient statement of non-receipt or damage (if applicable) pictures of damage, repair estimate, or salvage value. 

Where can I read the entire policy coverage? Read the policy here:

Note that ShipTection does not cover manufacturer defects. For product defects or any other issues, please contact Norse Tradesman support.

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