File a Claim for Lost, Damaged or Stolen PackageUpdated a year ago
Purchased Navidium Shipping Protection and need to file a claim? File HERE
Didn't purchase Navidium Shipping Protection and need to talk to support about a lost, damaged or stolen package? Email us at [email protected]
Navidium Shipping Protection Info:
What are the claim filing time frames?
- Time to File: Within 90 days from date of shipment
- Lost Shipments: Wait 15 days from order date before filing a claim
- Damaged Shipments: Can be filed immediately
Will I receive a replacement or reimbursement if my claim is approved? You can select to receive a replacement or be reimbursed for your purchase.
What documents do I need to submit? To complete our online form, you will need your order ID, recipient statement of non-receipt or pictures of damage (if applicable).
Note that Navidium does not cover manufacturer defects. For product defects or any other issues, please contact Norse Tradesman support.