Norse Tradesman Help Center logo
Norse Tradesman Help Center logo

All collections

Norse Tradesman returns & warranty information

Warranty basics:

All of our goods come with a 1 Year Quality Guarantee. If your product suffers from a serious defect in workmanship or materials within the first year, we will offer you an item exchange.

(see below for more info on qualifying defects) 

If you would like to file a warranty claim due to serious defect, please use our contact form to submit your case. This applies to items purchased through either Amazon or our website.

Which defects qualify as "serious"?

Drinking horns: 1. Leaks, significant cracks or splitting not caused by dishwasher damage or blunt trauma after receiving the item. 2. Faulty drinking horns stands that do not support the horn. 3. More than 25% under advertised liquid capacity. 4. Persistent extreme odor. 5. Adornments broken.

Horn tankards: 1. Leaks, significant cracks or splitting not caused by dishwasher damage or blunt trauma after receiving the item. 2. More than 25% under advertised liquid capacity. 3. Persistent extreme odor. 4. Handle defects rendering handle unusable.

Wooden cups & mugs: 1. Leaks, significant cracks or splitting not caused by dishwasher damage or blunt trauma after receiving the item. 2. More than 25% under advertised liquid capacity. 

Jewelry: 1. Missing pieces or components. 2. Broken pieces or components.

Hnefatafl & rune sets: 1. Missing pieces or components. 2. Broken pieces or components.

Weapons/tools: 1. Broken, moldy or rusted pieces or components. Cracked or significantly damaged blade edges.

Dough bowls: 1. Broken pieces or components. 2. Significant cracks or splitting not occurring after the item was received.

 

Return Basics:

Can I return my item? - Yes, but only if your item is unused and in good condition. If it is defective or damaged, please see above warranty information. 

Amazon purchases: If you'd like to return your non-defective item that you bought on Amazon, you can follow Amazon's return policy, which offers 30-day money back guarantee. To request an Amazon return, navigate to your Amazon orders page and click the Return items button on the right side. 

Website purchases: If you purchased through our website, you may return your non-defective item within 30 days of purchase date if the item is unused and in its original condition and packaging*. Once we receive the returned item(s), we will refund your payment. However, if the goods are received at our warehouse in damaged or used condition or without all included components, we may only offer a partial refund. Submit a return request here and we will provide a pre-paid return shipping label.

* We currently do not accept returns in the European Union or Australia. 

* We currently do not accept returns for Personalized Horn Tankards - Read more here

Was this article helpful?
Yes
No