Onward Checkout+ - Filing a ClaimUpdated 13 hours ago

Onward Shipping Protection – Filing a Claim

If you added Onward Shipping Protection at checkout, your order is covered for qualifying shipping issues.

Eligible Claims

📦 Stuck in Transit
No tracking updates for 7 consecutive days.

📦 Lost or Stolen

• Marked delivered but not received

• Stolen after delivery

💥 Physically Damaged in Transit
Item arrived broken or cracked due to shipping.
Photos of the item and packaging are required. 

Please note that claims for physical damage in transit must be filed within 15 days of delivery.

How to File

1. Go to: https://app.useonward.com/inquiries/hello?s=norsetradesman.com

2. Enter your email and order ID

3. Select the affected item(s)

4. Submit the claim

Onward reviews the claim and issues the resolution.

Need Help?

If you run into issues filing, contact us and we’ll assist.