Onward Checkout+ - Filing a ClaimUpdated a day ago
Onward Shipping Protection ā Filing a Claim
If you added Onward Shipping Protection at checkout, your order is covered for qualifying shipping issues.
Eligible Claims
š¦ Stuck in Transit
No tracking updates for 7 consecutive days.
š¦ Lost or Stolen
Marked delivered but not received
Stolen after delivery
š„ Physically Damaged in Transit
Item arrivedĀ broken or cracked due to shipping.
Photos of the item and packaging are required.
How to File
Go to: https://app.useonward.com/inquiries/hello?s=norsetradesman.com
Enter your email and order ID
Select the affected item(s)
Submit the claim
Onward reviews the claim and issues the resolution.
Need Help?
If you run into issues filing, contact us and weāll assist.