Returns, Exchanges & Defective ProductsUpdated 3 hours ago
At Norse Tradesman, we want you to feel confident in your purchase. This page explains all the ways we protect you — from returns and exchanges to product warranties and shipping protection.
Returns
Returns are accepted within 30 days of purchase.
Items must be unused, non-defective, and in their original packaging.
Customer pays return shipping, unless the wrong item was sent.
If the wrong item was sent, we’ll provide a pre-paid return label at no cost to you.
Refunds are issued to the original payment method after the item is received and inspected.
Not eligible for return:
Items under $35
Personalized or custom-engraved products
👉 Start a Return in our Returns Portal
Exchanges
Exchanges are accepted within 30 days of purchase.
Items must be unused, non-defective, and in their original packaging.
Not eligible for exchange:
Items under $35
Personalized or custom-engraved products
Customer pays return shipping.
The replacement item is shipped after the original item is received and inspected.
If the exchange is due to our error (wrong item sent), we’ll provide a pre-paid return label.
For gifts, the person requesting the exchange must provide the buyer’s name and a photo of the item.
👉 Start an Exchange in our Returns Portal
Defects & Warranty
All of our products come with a 1 Year Quality Guarantee. If your product suffers from a serious defect in workmanship or materials within the first year, we will send you a free replacement (see below for more info on qualifying defects).
If you would like to file a warranty claim due to serious defect, please contact us here with all relevant details.
Shipping Protection (Onward)
If you purchased Onward Shipping Protection at checkout, your order is protected against:
Lost packages
Stolen packages
Damaged-in-transit items
Onward will handle the resolution directly, whether that’s a replacement, refund, or credit.