Returns InformationUpdated a year ago
Can I return my item? - Yes, if the item is in unused condition. If it is defective or damaged, please see warranty information.
Returns for Amazon purchases: If you'd like to return your non-defective item that you bought on Amazon, you can follow Amazon's return policy, which offers 30-day money back guarantee. To request an Amazon return, navigate to your Amazon orders page and click the Return items button on the right side.
Returns for Website purchases: If you purchased through our website, you may return your non-defective item within 30 days of purchase date if the item is unused and in its original condition and packaging*. Once we receive the returned item(s), we will refund your payment. However, if the goods are received at our warehouse in damaged or used condition or without all included components, we may only offer a partial refund. Submit a return request here and we will provide a pre-paid return shipping label.
* We currently do not accept returns in the European Union or Australia.
* We currently do not accept returns for Personalized Horn Tankards - Read more here