What happens if I never received an item I ordered?Updated 4 months ago

If you placed an order through our website or through Etsy and your shipment never arrived, please contact us here and be sure to include your order ID. Once we have your order details, we can investigate the cause of the problem and work towards a resolution. 

In cases where your purchase was made through Amazon, and the order is fulfilled and delivered by that platform, you may need to get in touch with their customer support for assistance with delivery issues. They have the resources to handle such inquiries and would be in a better position to assist you with any lost or undelivered items.