Warranty basics:All of our goods come with a 1 Year Quality Guarantee. If your product suffers from a serious defect (see below for more info on qualifying defects) in workmanship or materials within the first year, we will offer you an item exchange
Warranty basics:. All of our goods come with a 1 Year Quality Guarantee. If your product suffers from a serious defect in workmanship or materials within the first year, we will offer you an item exchange, free of charge (see below for more info on q
DEFECTS:Any claims for misprinted/damaged/defective items must be submitted within 3 weeks after the product has been received. For packages lost in transit, please let us know no later than 3 weeks after the estimated delivery date. Claims deemed an
Can I return my custom engraved tankard?. We do not accept returns for custom engraved horn tankards since the item was specifically designed for the buyer. However, if your item arrives damaged or defected, please contact our customer support team a